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Data Center Support

Providing our customers with quality support is our first priority. We staff our Service Management Center (SMC) 24 hours a day, 7 days a week, 365 days a year to ensure that our clients always have system availability. Every server is monitored on our consolidated web-based application that provides a portal for staff and clients to reference support tickets, hardware/software/network configuration, bandwidth utilization, and customized support procedures. We focus on the needs of business customers. Our technical support team has many years of experience in e-business and I.T. services. Customers consistently praise us for our helpful and timely response. It is easy to reach a live person at Bestnet by phone. No callbacks and no long waits on hold. Customers may escalate a trouble ticket all the way to our CTO.
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